Privacy Policy — Luscious Burger Co.
Luscious Burger Co. (“we”, “us”, or “our”) operates https://lusciousburgerco.com and values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our website, use our app, place orders, or otherwise interact with us.
1. Who We Are
Luscious Burger Co. is a food and delivery brand founded by Anju Singh and Deepak Kumar, serving customers across cities including Delhi, Mumbai, and Bangalore. We offer burgers, pizzas, wraps, fries, cold drinks, combos and related menu items via our website and mobile app.
2. Scope
This policy applies when you visit our website, use our mobile app, place or receive orders, sign up for newsletters, contact customer service, or otherwise provide information to us.
3. Information We Collect
We may collect the following information:
Personal Information
Name, phone number, email address, billing and delivery address.
Order & Transaction Information
Items ordered, prices, order date/time, payment confirmations, order history.
Payment Data
Payment method and transaction confirmations. (Payments are processed securely through third-party payment providers; we do not store full card data on our servers.)
Technical & Usage Data
IP address, browser type, device/operating system, pages visited, time on site, referral source, and log data.
Location & Delivery Data
Delivery location or geolocation data (when you set delivery location) used to fulfill orders.
Communications
Messages, feedback, customer support interactions.
4. How We Use Your Information
We use the information we collect to:
Process, confirm, and deliver orders.
Verify and process payments.
Provide customer support and respond to inquiries.
Send transactional messages such as order confirmations and delivery updates.
Send marketing messages, offers, and newsletters if you opt-in.
Improve our website, app, menu, and services.
Prevent fraud and comply with legal obligations.
Perform analytics and measure performance.
5. Sharing & Disclosure
We do not sell your personal information. We may share information with:
Service Providers: Payment processors, delivery and logistics partners, IT and hosting providers.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: If Luscious Burger Co. is involved in a merger, acquisition, or sale of assets.
With Your Consent: Where you have explicitly permitted sharing.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to provide and improve our services, remember preferences, and analyze site/app traffic. You can manage cookie settings via your browser; note that disabling cookies may affect some features (such as ordering or remembering your delivery location).
7. Data Security
We implement reasonable technical and organizational measures to protect data against unauthorized access, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. When we no longer need your personal data, we will securely delete or anonymize it.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
Access or receive a copy of your personal data.
Correct or update inaccurate data.
Request deletion of your data.
Withdraw consent for marketing communications.
Request restriction of certain processing.
10. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, we will take steps to delete it.
11. Third-Party Links & Services
Our website or app may link to or integrate with third-party services (for payments, maps, social media, analytics). These third parties have their own privacy practices. We are not responsible for their policies—please review them directly.
12. Mobile App
Our mobile app (available via Google Play / app download links on our site) may collect device identifiers and location information to deliver, track, and fulfill orders. App permissions are requested only as needed.
13. Delivery & Shipping
We share delivery details (name, phone, address, order items) with our logistics/delivery partners to fulfill your order. We offer free and fast delivery in supported localities; delivery availability depends on the location you select.
14. Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised policy at https://lusciousburgerco.com and update the “Last Updated” date. Significant changes may be notified through email or on our website.